Privacy policy

Who we are

Playorah is a trade name of Ash Loop Goods LLC. This policy explains how we handle information submitted through Playorah.com.

Information we collect

Depending on how you use the store, we may collect your name, email address, phone number, shipping address, account profile information, order and fulfillment details, support messages, and basic technical information needed to operate and secure the site.

How we use information

We use customer information to provide account access, prepare and fulfill orders, verify shipping details, calculate shipping and taxes, process payments, prevent fraud, answer support requests, maintain business records, and comply with applicable obligations.

Service providers

Playorah uses service providers to operate the store. These may include Supabase for customer authentication, Google for sign-in and address assistance, Stripe for payment processing, shipping carriers for delivery, and website infrastructure providers. Each provider processes information under its own terms and privacy practices.

Address suggestions and validation are provided by Google Maps Platform. Use of those features is subject to the Google Maps Platform Terms and the Google Privacy Policy.

Payments and fraud prevention

Complete card details are collected and processed by Stripe rather than stored directly by Playorah. We may receive transaction identifiers, payment status, billing contact details, and limited payment-method information needed for order support and business records.

Stripe also collects information about devices that connect to its services and uses it to operate and improve payment, analytics, and fraud-detection services, including Stripe Radar. Learn more in the Stripe Privacy Policy.

Sharing and selling

We share information only as needed to operate the store, complete customer-requested transactions, protect the business and customers, or comply with lawful requests. Playorah does not sell personal information for money.

Retention and security

We retain information only for as long as reasonably needed for orders, customer service, security, tax and accounting records, dispute handling, and legal compliance. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.

Your choices

You may shop using guest checkout when available. You may also request access to or correction or deletion of applicable personal information, subject to records we must retain. Use the contact form and identify the email address connected to your request.

Children

The store is intended for purchases by adults. We do not knowingly collect personal information directly from children under 13.

Policy changes

We may update this policy as the store, service providers, or legal requirements change. The effective date above will be updated when material revisions are published.

Contact

Privacy questions may be submitted through Playorah customer support. Playorah is operated by Ash Loop Goods LLC in the United States.